Flowers Vasette

Have been coming and buying flowers for years, generally pretty awesome. But on the last visit I bought a bouquet of flowers and a small planter. Flowers were beautiful but the planter ended up being too small. I tried to ring several times the next day to no avail as it kept going to voicemail. I then went in and wanted to exchange the small pot for a larger one and pay the difference. I was told by the gentleman who was serving me that I can’t exchange as it’s a clearance item and all sales are final. When I purchased the pot there was no signage to say any of that, otherwise I would not have bought the planter in the first place. I was told that they might let management know about maybe putting a sign up. That doesn’t really help me does it. Felt like I was just brushed off. You would think if the item is undamaged, in it original packaging, could easily re-sell it and a customer wants to buy a more expensive item and not wanting a refund, that would be acceptable. Kinda left a very sour taste after that. Would be a while before I consider coming back.

I just gifted my wife some anniversary flowers I purchased from Vasette today, she absolutely loved them. Thank you Haley for helping me work out her style, you nailed it! (My wife takes her flowers seriously lol) Very friendly staff and the shop’s ambience was relaxing with a good selection of flowers. First time here and will be my go to florist.

Flowers Vasette did the most incredible job at creating arrangements for my mum's funeral a few weeks ago. After a brief conversation on the phone they were able to understand exactly what I wanted and produce something that brought a bit of my mum's personality to the room. It was very important to me to get these right, so thank you for making them perfect in every way and so easy and hassle free to organise. :)